© Irish Times
PTSB (Permanent TSB) has announced that it has resolved a major technical issue affecting payments for the vast majority of its customers. The problem, which caused significant delays in sending and receiving payments, particularly impacted those using SEPA (Single Euro Payments Area) transactions. The timing of the outage, coinciding with payday for many and Black Friday, heightened the frustration among customers who took to social media to express their concerns.
The bank attributed the issue to a problem with a third-party payments provider. While the majority of customers are now able to send and receive payments without delay, PTSB confirmed that it is working diligently to resolve the issue for any remaining customers experiencing difficulties. The bank has reassured customers that no financial detriment will result from the disruption.
In addition to payment delays, some customers also encountered problems accessing the PTSB mobile app. The bank advised affected users to access their accounts via the desktop website in the interim, while assuring them that efforts are underway to restore full app functionality as quickly as possible. PTSB is currently investigating whether the payment delays and app issues are connected.
The widespread nature of the disruption is underscored by PTSB’s statement that several banks across Europe experienced similar difficulties. The swift resolution of the issue for most customers is a testament to the bank’s response team, however, the inconvenience experienced by customers highlights the vulnerabilities within the financial system’s reliance on third-party providers.
