© Irish Times
PTSB (Permanent TSB) has announced that a major technical issue affecting payments has been resolved for the vast majority of its customers. The problem, which caused significant delays in sending and receiving payments, particularly impacted those using SEPA (Single Euro Payments Area) transactions. The timing of the outage, coinciding with payday for many and the busy Black Friday shopping period, led to widespread frustration, expressed vocally across social media platforms.
The bank attributed the issue to a problem with a third-party payments provider. While the majority of customers have seen their payment services restored, PTSB confirmed that they are continuing to work diligently to resolve the issue for any remaining customers. The bank assured all affected customers that they will not suffer any financial losses as a result of the technical difficulties.
In addition to payment delays, PTSB also experienced problems with its mobile banking app. The bank advised customers experiencing app difficulties to access their accounts via the desktop website. They are actively working to restore full app functionality, issuing an apology for any inconvenience caused. An investigation is currently underway to determine whether the payment delays and app issues are related.
The incident highlights the vulnerability of financial institutions to disruptions in third-party services. The scale of the problem, and the subsequent impact on customers, underscores the importance of robust contingency plans and reliable technology infrastructure within the banking sector. The experience for many customers served as a reminder of their reliance on digital banking systems and the potential consequences of system failures.
